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PNW-Embroidery is home to the Lavender Series, Appliques, In the Hoop Projects, Sets and Singles for Machine Embroidery.

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FAQ

 

 
 

 What Formats are the designs?

We offer all our designs in the following formats: .pes, .hus, .vip, .jef, .vp3 and .art. If you need a different format, you can E-MAILus. 

Our native format is vp3.

 

Color Charts are included in all files. We use bmp to view these files.

 

 How Do I Purchase Designs?

 

To purchase designs, you simply need to click on your selections and go through the checkout process. After making your selections, you will be transferred to the Pay Pal order page, where you can review your order.

 

Payments can be made via Pay Pal.  Please note when using Pay Pal, be sure your email address is up to date with Pay Pal. The designs will be sent to the address Pay Pal gives us unless otherwise noted.

When Will I Get My Designs?

 

All designs are sent by email ASAP.  Normally we process the orders at night and send out the next day. However, occasionally when we are out of town, or otherwise busy, there will be a "break" in the order processing venue.
I will post notice when I will not have access to a computer. Both our Yahoo Groups and top of Website will have vacation break information.

Please add
orders@pnw-embroidery.com to your safe list and be sure to check your spam/bulk folders if the attachment doesn’t show up in your inbox. If you haven’t received your files within 72 hours, E-MAIL and we will get it fixed.

 

Can I get my designs on a C.D.?

 

We will send you designs via email but can also send you designs on a c.d. to your mailing address. 

 $6.00

 

 

How Can I Be Notified Regarding Sales and New Designs?

 

You are welcome to join our yahoo site for free samples and notice of sales and special events. CLICK HERE to visit.  MeWe will keep you informed and it's fun! JOIN HERE

Do You Have Any Samples To Test?

 

Our Yahoo group has free samples monthly. CLICK HERE to download yours today. MeWe has free samples as well JOIN HERE.

 

 We also offer a few samples HERE.

What Are Your Terms Of Use?

 

All embroidery designs have been test sewn by me on a Viking Ruby Deluxe. All embroidery machines are different so I can’t guarantee your results. If you have any problems with your designs;  please let me know as soon as possible so it can be corrected.

 

Because of the nature of electronic media, all sales are final. No refunds.

 

PNW-Embroidery will not be held liable for any damages of losses incurred as a result of using any of our designs.

Because of the nature of electronic media, all sales are final. No refunds. You may receive store credit for duplicate purchases within one year of purchase.

If you have problems with your paid designs, for up to one year, contact me so I can re- send. (Grab Bag re-sent up to 1 month after purchase)

 

 All designs listed under the heading PNW are copyrighted and protected by law.

 

By using these designs you are agreeing to the terms and copyright.

 

The original purchaser has permission to stitch the designs for personal items, gifts, and items for sale.
The photos, artwork, and digitized designs, remain the property of Pacific Northwest Embroidery.

 

This message is to remind you to backup any design files that you have purchased or downloaded from PNW Embroidery.


Please make at least 2 additional copies of your design files, and store those copies on 2 other media, such as CD's, DVD's, external portable drives, or online backup services. We do not replace designs that were given free. We replace purchased designs, but only those purchased one year prior to the date you notify us of your loss. Please do not ask us to replace designs that you purchased more than a year ago.


 

A copy of our terms can be found HERE. 

Don’t copy, give away, transfer or sell any part of the designs or artwork without express written permission from Pacific Northwest Embroidery